FAQ

📧 sales@tashi.com ☎ +86 13737581993 WhatsApp +86 13737581993
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FAQ

Frequently Asked Questions

Everything you need to know about our products, ordering process, shipping, and quality standards. Can't find what you're looking for? Contact our team directly.

Products & Specifications

What products does TASHI manufacture?

We manufacture four main product lines:

  • Terrazzo Floor Tiles — Commercial-grade, wear-resistant, anti-slip. Ideal for hospitals, schools, malls.
  • Ceramic & Porcelain Tiles — Floor, wall, and large-format tiles with marble & wood looks.
  • Sintered Stone Slabs — From 3mm ultra-thin to 12mm facade slabs. Fire, scratch, and UV resistant.
  • Anti-static Flooring — Specialized flooring for cleanrooms, server rooms, and healthcare facilities.
What sizes are available?

Size ranges vary by product:

  • Terrazzo: 600x600mm, 800x800mm, or custom cuts
  • Ceramic & Porcelain: 300x600, 600x600, 600x1200, 750x1500mm
  • Sintered Stone: 1200x2400, 1600x3200mm, or custom
  • Custom sizes: We support OEM/ODM with custom dimensions upon request.
What certifications do your products have?

All products are CE certified, SGS tested, and manufactured under ISO9001 quality management. We also provide Trade Assurance for buyer protection on Alibaba-backed transactions. Certificate copies are available upon request with your inquiry.

Can I customize the color, pattern, or aggregate?

Yes! Full OEM/ODM is supported. For terrazzo, we can customize aggregate mix, color, and finish. For ceramic tiles, we offer custom glaze colors and patterns. For sintered stone, custom slab designs are available. Minimum order quantities apply for custom designs — contact us for details.

Ordering & Pricing

What is the Minimum Order Quantity (MOQ)?

MOQ varies by product type:

  • Terrazzo tiles: From 100 sqm
  • Ceramic & porcelain tiles: From 500 sqm
  • Sintered stone slabs: From 50 sqm
  • Custom designs: Higher MOQ may apply

We're flexible — for trial orders or sample projects, contact us to discuss options.

Do you offer free samples?

Yes! We provide free product samples. You only pay the courier fee (DHL/FedEx, approximately $30-50 depending on destination). Samples are shipped within 3-5 business days to your door. Request samples through our quote form.

How long is the quote response time?

Our export team responds to all inquiries within 72 hours (usually much faster). Quotes include detailed pricing, specifications, lead time, and shipping estimate. For urgent inquiries, contact us via WhatsApp at +86 13737581993.

What payment methods do you accept?

We accept T/T (bank transfer), L/C (letter of credit), and Alibaba Trade Assurance. Standard payment terms are 30% deposit before production, 70% balance before shipment. L/C at sight is available for orders above $50,000.

Production & Shipping

What is the typical production lead time?

Production lead times depend on order volume and customization:

  • Standard products: 15-25 days
  • Custom colors/patterns: 25-40 days
  • Large volume orders (10+ containers): 30-45 days

Production starts after deposit confirmation. We'll keep you updated with production photos throughout the process.

What shipping terms do you support?

We handle all major international shipping terms:

  • FOB (Free on Board) — You arrange shipping from Foshan/Shenzhen port
  • CIF (Cost, Insurance, Freight) — We arrange shipping to your destination port
  • DDP (Delivered Duty Paid) — Door-to-door delivery, all duties included

We work with trusted freight forwarders shipping to 48+ countries. Full container tracking provided.

How do you handle quality control?

Our 100% in-house QC team inspects every batch before shipment. This includes:

  • Dimensional accuracy checks
  • Surface quality and flatness inspection
  • Water absorption and PEI rating tests
  • Color consistency verification
  • Packaging integrity check

Detailed QC reports and production photos are shared with you before shipment for approval.

Do you provide packaging photos before shipment?

Yes! We share comprehensive photos and videos at every stage: raw materials, production process, QC inspection, packaging, and container loading. You'll have full visibility before your order ships.

Company & Trust

Where is your factory located?

Our factory is in Foshan, Guangdong, China — the heart of China's ceramics industry. The facility covers 80,000 sqm with 4 automated production lines. Foshan is conveniently located near Shenzhen port (2 hours), enabling efficient export logistics.

How long has TASHI been in business?

We have 15 years of manufacturing experience and have exported to 48 countries worldwide. Our annual production capacity exceeds 8 million sqm, with 30+ containers shipped per month at peak capacity.

Can I visit your factory?

Absolutely! We welcome factory visits. Our facility in Foshan is open to verified buyers. We can arrange airport pickup from Guangzhou Baiyun International Airport (CAN). Contact us to schedule a tour — we'll show you the production lines, QC lab, and sample showroom.

Do you have after-sales support?

Yes. We provide after-sales support including installation guidance, technical data sheets, and warranty coverage. If any quality issues arise post-delivery, our team will work with you to resolve them promptly. We're committed to long-term partnerships, not one-time transactions.

Still have questions?

Our export team is ready to help. Get a personalized answer within 72 hours.

Get a Free Quote →
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